Terms of Service
Effective Date: November 28, 2024
Welcome to Dark & Rich Piano Services. These Terms of Service govern your use of our website www.darkandrich.com and the services we offer, including but not limited to piano tuning, repairs, and maintenance. By accessing or using the Site, or by requesting or receiving our Services, you agree to be bound by these Terms.
Acceptance of Terms
By accessing or using our Site, or by purchasing or using any of our Services, you acknowledge that you have read, understood, and agree to comply with these Terms. If you do not agree with these Terms, please refrain from using our Site or Services.
We reserve the right to update or modify these Terms at any time. Any changes will be reflected on this page, and the "Effective Date" will be updated accordingly. Your continued use of the Site or Services after any changes to these Terms constitutes your acceptance of those changes.
Use of the Website
You may use our Site only for lawful purposes and in accordance with these Terms. You agree not to:
Use the Site in any way that violates any applicable federal, state, or local laws or regulations.
Interfere with or disrupt the operation of the Site or any servers or networks connected to the Site.
Attempt to gain unauthorized access to the Site or any associated systems or networks.
Use the Site to transmit harmful or malicious content, including but not limited to viruses, malware, or any other form of cyberattack.
Services Provided
Dark & Rich offers a range of piano services, including but not limited to:
Piano tuning
Piano repairs and restorations
Piano maintenance and cleaning
On-site consultations and assessments
All services are provided according to the terms and conditions described in these Terms, along with any specific service agreements you may enter into with us.
Pricing and Payment
Pricing: All prices for Services are listed on our website or communicated to you directly during consultations or bookings. Prices are subject to change without notice, but the price quoted at the time of your booking will apply to that specific service.
Payment Terms: Payment for Services is due at the time of service or as agreed upon in advance. We accept [list payment methods, e.g., credit cards, debit cards, PayPal, Klarna, etc.].
Late Payments: Any payments not made within [X] days of the agreed-upon date may incur late fees of [X%] per month or the maximum rate permitted by law.
Appointments and Cancellations
Scheduling: You can schedule services through our website or by contacting us directly. We will confirm your appointment date and time via email or phone.
Cancellations: If you need to cancel or reschedule an appointment, please notify us at least 48 hours in advance to avoid any cancellation fees. Cancellations made less than 48 hours before the scheduled appointment may be subject to a 50% cancellation fee.
No-Show Policy: If you fail to be present for your scheduled appointment without prior notice, you may be charged a no-show fee of 100%.
Customer Responsibilities
You agree to:
Provide accurate and complete information when booking services or making inquiries.
Ensure that your piano is accessible and ready for the scheduled service. If the piano is in a location that requires additional effort to reach or set up, additional fees may apply.
Inform us of any specific requirements or conditions related to your piano, such as sensitive materials or delicate mechanisms, prior to the appointment.
Ensure that someone is available to review and approve the work upon completion, if applicable.
Limitations of Liability
To the fullest extent permitted by law, Dark & Rich shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the Site or Services, including but not limited to:
Damages to property, including your piano or surrounding items.
Loss of data, business, or profits.
Any issues or damages arising from third-party equipment or software.
Our total liability, if any, for damages will be limited to the amount paid for the specific service that caused the damage or dispute.
Indemnification
You agree to indemnify, defend, and hold harmless Dark & Rich, its officers, employees, agents, and contractors from any claims, liabilities, damages, losses, or expenses (including attorney's fees) arising out of or in connection with your use of the Site or Services, or any violation of these Terms.
Intellectual Property
The content on the Site, including text, images, graphics, logos, videos, and other materials, is owned by Dark & Rich or its licensors and is protected by copyright and trademark laws. You may not use, reproduce, distribute, or modify any content from the Site without our express written permission.
Privacy
Your use of the Site and Services is also governed by our Privacy Policy. By using our Site, you consent to our collection and use of your information as described in the Privacy Policy.
Termination
We reserve the right to suspend or terminate your access to the Site and/or Services at any time, without notice, if we believe you have violated these Terms or engaged in conduct that is harmful to our business or users.
Dispute Resolution
In the event of a dispute, we encourage you to contact us directly to resolve the issue.
Miscellaneous
Force Majeure: We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, or government actions.
Severability: If any part of these Terms is deemed unlawful, void, or unenforceable, that part will be deemed severable from the remainder of the Terms, and the rest of the Terms will remain in full force and effect.
Entire Agreement: These Terms constitute the entire agreement between you and Dark & Rich regarding the use of the Site and Services and supersede any prior agreements or understandings, whether written or oral.
Contact Us
If you have any questions about these Terms of Service or need assistance, please contact us at:
Dark & Rich Piano Service
Email: contact@darkandrich.com
Phone: 915 258 0921